Privacy Policy

At Cardial Soul, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our skincare products.

1. Information We Collect

We may collect the following types of information:

• Personal details: Name, email address, phone number, and shipping/billing address.
• Order and payment details: Products purchased, order history, and limited payment information (we do not store complete credit/debit card details).
• Website usage data: IP address, browser type, device information, and data collected through cookies and similar technologies.
• Customer support and feedback: Any messages, reviews, or inquiries you send us.

2. How We Use Your Information

Your information is used for purposes such as:

• Processing and fulfilling your orders, including shipping and returns.
• Providing customer support and responding to your inquiries.
• Improving our products, services, and website functionality.
• Sending updates, offers, or marketing communications (only if you have opted in).
• Complying with legal obligations or resolving disputes.

3. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. You may disable cookies in your browser settings, but some features of the site may not function properly without them.

4. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

• Trusted service providers such as payment processors, shipping partners, and IT support, solely to fulfill your orders and maintain our services.
• Authorities, when required by law or to protect our legal rights.

5. Data Security

We use appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, or disclosure. While we strive for complete security, no method of transmission or storage is 100% secure.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their policies.

7. Children’s Privacy

Our products and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child’s information has been provided, we will take steps to delete it promptly.

8. Your Rights

You may request access to, correction of, or deletion of your personal data. You can also object to or restrict certain processing activities. To exercise these rights, please contact us using the details below.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your data, please email us at hello.cardialsoul@gmail.com.